No matter what kind of business you’re in, your customers are the driving force of it. Without them, you wouldn’t have a business at all. That’s why woo-ing them by treating them right and making it smooth and easy to work with you is so important.
When you’re running your business online, it’s even more important to make the experience stellar. First, there are a lot of options out there for them to work with and second, your customers don’t get as personal of an experience online as they might in person.
If you’re a newer business owner, you likely have a manual customer relationship manager (CRM) that you’re using: a workflow that you manually trigger so your clients get all the information they need. It’s time to up your game!
In this week’s episode of Business Strategy Radio, I’m sharing how to start using a CRM in your business so you can make your customers’ experiences that much better. I’ll also share the big reasons why this is so incredibly important to the health of your business.
This episode is brought to you by Systems By Design, my new membership experience that’s launching soon and will help you build your own Roadmap to Revenue.
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